As a board member of a homeowners association (HOA), you have several responsibilities. One of those is to ensure that the residents are satisfied with the services they receive from you. If not, residents might hesitate to meet their financial obligations to the HOA and even consider moving. To help avoid this, here are some tips for managing the HOA while keeping residents satisfied.
Establish Clear Roles for Each Member
The needs of residents can often be overlooked when the HOA board members are not clear on their responsibilities. For instance, if no one is clear on who is responsible for ensuring that common areas are properly maintained, the maintenance might not be performed on a regular basis.
Therefore, it is important that each member has a clear idea of what he or she is responsible for. Remember, you not only need to have someone to oversee the repairs in common areas, but you need someone responsible for managing the HOA's finances and communicating with residents.
Be Transparent with Residents
One of the easiest ways to keep residents satisfied and show that you and the other members of the board are committed to meeting their needs is to be open about everything that is done. The more the residents know about the HOA's decisions, the more likely they are to trust the board.
Being transparent also encourages openness from the residents. They are much more likely to come directly to the board with their concerns than simply choose to move if they believe that open communications are encouraged.
Create an Online Portal
If your HOA does not already offer an online portal for residents, establishing one now is important. Most people depend on technology to help with managing their everyday lives. If tenants can file a service request online instead of having to call or visit the property manager in-person, this can make the experience more convenient.
Using an online service to manage the portal can also help you track what does and does not satisfy the tenants. For instance, if you have a community forum that allows residents to voice concerns, you can work on resolving issues before they get out of hand.
There are many other ways you and the board can work to keep the residents satisfied. To make sure the service provided is exceptional, consider working with a property management company, like Bradley Scott, Inc. The company's staff will have experience in managing the needs of communities.Share